Welcome to our support center
Whether you're waiting for your order, you've just started using your product, chances are the answers you need are below.
I'M WAITING FOR MY ORDER
The reason we charge in advance is because our system doesn't hold credit card details - we don't have a way of authorizing a card and charging it at a later date. We are truly sorry for the inconvenience but unfortunately in the instance that you’re not comfortable with us taking payment before shipment (and waiting up to three weeks for delivery), the only option is to cancel your order for a full prompt refund. You can always order at a later date when we have more inventory available, but right now we’ve had a hard time keeping it in stock and on the shelves. We're sorry for the inconvenience and thank you for your patience - we hate waiting too!
Recent orders are being processed with a 2-3 week wait time from the time of order. We're sorry for the delay but are doing our best to get your order out to you as fast as possible. If you've waited three weeks and still haven't received a tracking number, please contact us with your order number for immediate assistance.
Once in a while our shipping software will issue a tracking number prematurely. Once in a while our shipping center will have a small delay between when the shipping label was created and when the shipping carrier has come to pick it up and scan it. If your tracking number hasn't been updated since receiving notification please allow 2 business days as it is generally just off to a slow start.
Once in a while our shipping software will issue a tracking number prematurely. Once in a while our shipping center will have a small delay between when the shipping label was created and when the shipping carrier has come to pick it up and scan it. If your tracking number hasn't been updated since receiving notification please allow 2 business days as it is generally just off to a slow start.
I'VE JUST RECEIVED MY ORDER
Red light can effectively be used on every part of the body where unwanted fat deposits exist, including the waist, hips, upper thighs, neck, and arms. Most people aim for around 50 minutes a day if they're treating a few areas. Example: 10 mins: mid section (stomach) 20 mins: hips 20 mins: arms After every 20 minute session, the LED wrap must be switched off to cool down. If instructions are not followed correctly your wrap could malfunction. Most people experience the best results using it earlier in the day and close to the time when they work out or are most active. Make sure you follow fat loss protocol for best results
Absolutely, if it's comfortable for you to do your exercise while wearing the wrap there is no reason not to. Many people like to use it in conjunction with a vibration plate and do both at once.
All of our wraps come standard with the device and an adapter. The battery pack is an optional feature available for purchase in our online shop.