Return & Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dvrdeals.com.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dvrdeals.com.

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Returns for Damaged Items:

We will only accept returns for the following reason: if the item is damaged. The item must be unopened and still in the original packaging. Photo evidence must be provided of the damaged item on the day it is received and supplied to us no later than 24 hours after receiving the item.

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To start a return:

Contact us at info@dvrdeals.com. If your return is accepted, we’ll send you a return shipping address, along with instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. All returns are paid for by the customer.

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Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

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Exceptions / Non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We will not accept returns for the following reasons:

• If the customer changed their mind
• If the item has been opened
• If the item has been deliberately damaged or seen to be damaged on purpose to receive a refund fraudulently
• If evidence of the reason for return has not been provided within a reasonable time frame

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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European Union 14 Day Cooling Off Period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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Refunds:

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dvrdeals.com.

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Dvrdeals accepts no responsibility for mis-shipped orders due to incorrect addresses being entered by the purchaser. We will not refund or replace orders due to incorrect addresses being entered by the purchaser.